Web Session Replay¶
Integration¶
View Session Replay¶
After configuring Session Replay, you can view the session replay in the Session Explorer list of RUM and in the detail pages of all RUM explorers.
Note: The data retention policy of Session Replay is consistent with RUM, i.e., RUM data is retained for 3 days, and Session Replay data is also retained for 3 days; if the RUM data retention policy is modified, the retention period of Session Replay will be adjusted accordingly.
View in Session Explorer List¶
In the Session Explorer list, the list displays a Play button, click to view.
View in Detail Page¶
- In the detail pages of Session, View, and Error explorers, click View Replay in the top right corner to view the operation replay of the current user session.
- In the Source section of the detail pages of View, Error, Resource, Action, and Long Task explorers, you can view the operation replay of the current user session.
- More: Click the More button to support View Session Details, Filter Current Session ID, Copy Session ID
- Play: Click the Play button to view the session replay
View Session Replay Effects¶
On the session replay page, you can view the entire user session process, including visited pages, operation records, and error data. Click to play the user's operation process.
In the left list, you can:
- Share link: Click to copy the share link and share it with other team members for viewing and analysis;
- View details: Click to slide out and display the corresponding detail page;
- Collapse left list: Click to collapse the left list and view the session replay.
At the bottom of the player, you can:
- Skip inactivity: Enabled by default, skipping segments of inactivity longer than 1 minute;
- Speed playback: Supports selecting 1x, 1.5x, 2x, 4x speed for viewing;
- Full-screen playback: Click the full-screen playback button to enlarge and view the session replay in full screen.
Replay Status and Exception Handling¶
When the replay data has not been generated or an exception occurs, the page will display the corresponding status description and handling suggestions, and will no longer display a black player that cannot be played.
| Page Status | Description | Suggested Action |
|---|---|---|
| Data Generating | Session Replay data has been reported, the system is still generating the replay file | Refresh the page later and replay |
| Incomplete Replay Data | Some replay data has been received, but a complete replay cannot be generated temporarily | Wait for data to be fully reported and retry; also check network and SDK reporting status |
| No Replay Data | The current session has no replay data available | Check Session Replay sampling rate, SDK initialization, and recording start configuration |
| Status Query Exception | The system is temporarily unable to query the generation status of the replay file | Refresh the page and retry; contact technical support if the failure persists |
| Replay File Retrieval Exception | The replay file has been generated, but an exception occurred when retrieving the file | Reload the replay; contact technical support if the failure persists |
If the report is not completed within 48 hours, the page will give a delayed report reminder, and the final status is subject to the page query result.