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Workspace Management

In the TrueWatch Billing Center, one account can be bound to multiple TrueWatch workspaces. On the Manage Workspaces page, you can view all workspaces bound to your account and modify the payment methods of bound workspaces, including the following four payment methods: TrueWatch Billing Center account, AWS account, Alibaba Cloud account, and Huawei Cloud account.

Note: The payment method of a workspace can only be changed once per month.

Change Payment Method

On the Manage Workspaces page of the TrueWatch Billing Center, click Change Payment Method on the right to change the payment method for the current workspace.

Billing Center Account Payment

A Billing Center account is an independent account in the TrueWatch Billing Center dedicated to managing billing-related matters for using TrueWatch products. One Billing Center account can be associated with the billing of multiple workspaces.

For more details, see Billing Center Account Payment.

Cloud Account Payment

Cloud account payment includes AWS Account Payment, Alibaba Cloud Account Payment, and Huawei Cloud Account Payment.

Freely Choose Payment Methods

By default, workspaces registered and logged in through the Alibaba Cloud Site can only select TrueWatch Billing Center account and Alibaba Cloud account as payment methods; workspaces registered and logged in through the AWS Site can only select TrueWatch Billing Center account and AWS account as payment methods.

To freely change payment methods, you need to enable Freely Choose Payment Methods. After enabling, all TrueWatch user workspaces can freely choose among TrueWatch Billing Center account, Alibaba Cloud account, AWS account, and Huawei Cloud account as payment methods.

Note: To enable Freely Choose Payment Methods, contact your TrueWatch account manager to make the change in the TrueWatch Billing Platform Member Management.

Workspace Lock

Data Ingestion Paused (14-Day Lock Countdown)

TrueWatch Commercial Plan workspaces settle fees by binding a TrueWatch Billing Center account or a cloud account.

If the Billing Center account is in arrears or the cloud marketplace subscription is abnormal, the workspace will enter a 14-day lock countdown. Once the countdown starts, the workspace will stop ingesting new data, but you can still close the prompt and access the original workspace to view and analyze existing data.

  • On the countdown page, workspace owners can click Go to Billing Center to resolve billing issues, or click Dissolve Workspace to delete the workspace.
  • For non-workspace owners, the action buttons are disabled. Hovering over the button shows the message: You do not have permission. Please contact the workspace owner.
  • You can also switch to another unlocked workspace from the prompt page.

Workspace Fully Locked

If the billing issue is not resolved within 14 days, the workspace will be fully locked. At that point, you cannot access the workspace, nor receive or view its data.

  • If you still need to use the workspace, contact your account manager for assistance.
  • If you no longer need it, the workspace owner can click Dissolve Workspace on the lock prompt page. After dissolution, the workspace will be automatically unbounded from the Billing Center and permanently deleted, and cannot be recovered.
  • You can also switch to another unlocked workspace.
Workspace Lock Notes
  • The TrueWatch Billing Center account settles according to the billing cycle. After the bill is generated, you will receive an email notification of bill generation. If your account is in arrears, the 14-day lock countdown will start simultaneously. During the countdown, the workspace will stop ingesting new data, but you can still view and analyze existing data. If the countdown ends without resolution, the related workspace will be fully locked.

Resume Usage

Within the 14-day countdown, the workspace owner can click Go to Billing Center on the lock prompt page to resolve billing issues such as arrears or cloud marketplace subscription abnormalities. You can change the payment method for the current workspace, or go to the Billing Center to top up your current account.

After the billing issue is resolved, the workspace will resume normal operation and continue to ingest new data. If the 14-day period is exceeded, the workspace will be fully locked and cannot be restored by yourself. Contact your account manager for assistance.

Different Recovery Scenarios
  • For enterprise-verified accounts, after topping up, the account will settle according to the bill. After settlement, the related workspace will be unlocked.
  • For cloud account payment, in Workspace Management > Change Payment Method, you can re-bind the cloud account, resubscribe to the relevant cloud account, or choose the Billing Center for settlement. After the operation, the related workspace will be automatically unlocked.

Dissolve Workspace

Within the 14-day countdown or after the workspace is fully locked, the workspace owner can click Dissolve Workspace on the lock prompt page to manually delete the workspace. When dissolving a workspace, the Billing Center account will be automatically unbounded. The workspace cannot be recovered after deletion, so proceed with caution.

Email Notifications

When the workspace status changes, the system will send corresponding email notifications:

Email Type Description
Data Ingestion Paused Notifies that the workspace has stopped ingesting new data and entered the 14-day lock countdown, reminding you to resolve the issue in the Billing Center.
Fully Locked Notifies that the workspace is fully locked and cannot be accessed, nor can data be received or viewed. If you need to continue using it, contact your account manager.
Usage Resumed Notifies that the billing issue has been resolved and the workspace has resumed normal operation, and new data can be ingested.
Data Deletion Reminder Notifies that the data of a fully locked workspace will be permanently deleted on a specified date. If you want to retain the data, contact your account manager before the deletion date.
Workspace Dissolved Notifies that the workspace has been dissolved and unbounded from the Billing Center, and the data in the workspace has been permanently deleted.