Troubleshooting¶

No Data After Initialization¶

1. First, confirm that the Unity project has completed the installation.
2. Confirm that datakitUrl or datawayUrl / clientToken are configured correctly. For specific parameters, please refer to SDK Initialization.
3. It is recommended to enable debug = true during the initialization phase to facilitate confirming in the console whether the SDK has completed installation and synchronization.
4. Confirm that both Android and iOS have configured the corresponding App ID. For details, please refer to RUM Configuration.
5. If using a local environment deployment, please continue to troubleshoot DataKit No Data Issues.

Notes for Native Hybrid Projects¶

If it is a hybrid development of native and Unity:

• The SDK needs to be initialized within the native project.
• The Unity side's _InitSDK() needs to be disabled to avoid duplicate initialization.

For detailed instructions, please refer to Native and Unity Hybrid Development.

Release Package Related Configuration¶

Android¶

• For obfuscation and R8 configuration, please refer to Android Application Access.
• For symbol file upload, please refer to Android Symbol File Upload.

iOS¶

• For symbol file upload, please refer to iOS Symbol File Upload.

Other Platform Issues¶

• iOS Common Issues
• Android Common Issues