Voice Calls¶
Voice Calls place calls to designated workspace members to broadcast alert information, making them suitable for notification scenarios that require prompt contact with the person handling the alert. Create or edit Voice Call notification targets under Monitoring > Notification Targets.
Voice Call (IVR) places calls by reading the mobile phone number (the mobile field) stored in the member's account. First, set or confirm your mobile phone number in Account Settings > User Info. SSO users can also set or modify it themselves.
When logging in via SAML, an existing mobile phone number in the account will not be overwritten or cleared by the number returned by the IdP. If the account has not set a mobile phone number yet, the number returned by the IdP can be written in using Mobile Number Mapping. If the IdP does not return a mobile phone number, login is not affected, but the account cannot receive voice notifications without a mobile phone number.
Configuration Steps¶
- Define the notification target name, which is used to identify it in the notification target list.
- Select the members who will receive the notification.
- Optionally, click Send Test Notification to place a test call to the selected members. Answer the call and check the broadcast content.
- Configure Action Permissions.
- Confirm.
The test call uses a dedicated simulated message to verify that the phone is reachable and the broadcast works properly. Real notifications generate content based on the corresponding alert scenario.
Note
- Members must first be invited to the workspace before they can be selected.
- Due to carrier default limits, each member can receive at most 20 voice call notifications per day. If the triggering frequency is too high, calls may be unreachable.
Broadcast Content and Character Limit¶
The phone broadcast selects the template and limit based on the saved Workspace Language, and then generates content by combining variables from the alert scenario. The notification target name is used for identification in the list. If you need to keep longer alert titles, the Workspace Owner can adjust the phone broadcast character limit. Voice Call notification targets in the same workspace share the currently effective limit.
After going to Workspace Settings from the notification target page, you can return and continue configuration; the original notification draft is preserved.
Billing Notice¶
Increasing the broadcast limit may increase the metered count per call. Check the estimated maximum count corresponding to the limit and the final billing usage separately. For a calculation example, see Phone Call Notification Billing.