Notification Strategies¶

Based on the already created Issues and the current workspace schedules, centralized management can be performed in Incident > Configuration Management > Notification Strategies, further allocating notifications for the content scope of Issue notifications and associated schedules.

Start New¶

1. Enter the strategy name;

2. Select notification scope: mainly includes the following four:

   • Creation and modification of Issues

   • Issue upgrade

   • Creation, modification, and deletion of Issue replies

   • Daily summary

3. Configure corresponding schedules: that is, select the schedule within the current workspace to send notifications externally. You can also directly create a new schedule as needed.

Issue Upgrade¶

To ensure that Issues are promptly notified to relevant responsible parties, configure Issue upgrades to avoid situations where no one is responsible for an Issue or it has not been resolved in time.

• If no Issue assignee is specified within the designated number of minutes, you can set the number of times the system sends notification reminders;

• For Issues in open status:

  • If its duration exceeds the set specific number of minutes, you can set the number of times the system sends notification reminders;
  • If the Issue does not transition to another state (such as pending, resolved, or closed) within the set number of minutes, you can set the number of times the system sends notification reminders.

• Event storm: After selecting this option, you can set the system to send "repeated" or "one-time" notification reminders if the number of events associated with the Issue accumulates beyond a certain count.

Manage Strategy List¶

In the strategy list, you can perform the following operations:

• Hover over the associated schedule or channel of a particular strategy to directly view the associated configuration; clicking will display details;
• Click the edit button to modify the configuration of that strategy;
• Click the delete button to remove the strategy.

Operation Audit¶

When receiving Issue notifications, sometimes notifications may not be sent properly or there might be doubts about the notification strategies. In such cases, you can check the operation audit event data of the current notification strategy to determine the related movements of that strategy.

Clicking the operation audit button will redirect you to the audit page, directly displaying the operation audit of the current notification strategy. The default selected time range is the last 1 day, but you can change the time range as needed for viewing.

Execution Logs¶

Click the execution logs button to view all execution data of the current strategy.

In the expanded execution log detail page, the system intuitively displays log data based on log time, Issue title, notification scope, and notification targets.

In the list, you can manage via the following operations:

• You can search by entering the notification scope, associated channel, or notification target in the search bar for location positioning;

• Click to expand the details.

  Note

  Since the daily summary involves multiple Issues, the Issue title is displayed as -.