Incident List¶
The Incident List is a unified page in TrueWatch for centrally managing and displaying all incidents, used to view, claim, and track the progress of incident handling.
Incident Source and Status¶
All incidents are automatically created by monitors when anomalies are detected. The initial status of an incident is open, and the system will notify the corresponding personnel according to the configured on-call rules. You can actively claim an incident, and upon claiming, the status will automatically update to working, making you the person in charge of that incident. After handling is complete, you can manually mark the incident as resolved or closed.
Each incident in the list displays the following information for you: incident title, description, affected dimensions, associated on-call information, key timestamps (e.g., "New incident triggered 15 minutes ago"), and the duration the incident has persisted.
After an incident is generated, the system automatically notifies the current on-call personnel. If an incident remains unclaimed or unhandled for an extended period, it will automatically notify more or higher-level personnel based on your configured escalation policy, ensuring alerts are always delivered.
List Operations¶
In the Incident List, you can perform the following operations:
- Quickly filter based on tags, status, severity level, or on-call schedule;
- Search and locate based on incident name;
- Filter by the time range of incident creation, update time, etc., using the Time Widget;
- Navigate to the details page to perform operations such as claiming an incident or adding comments.