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Severity Definitions

The system provides four default severity options for the Incident Center: P0, P1, P2, and Unknown.

Field Description
P0 Default severity configuration. Critical business functions are unavailable, affecting a large number of users.
P1 Default severity configuration. Critical business functions are unavailable, but the impact on users is limited, e.g., only affecting internal users.
P2 Default severity configuration. Peripheral business functions are unavailable. A persistent issue will significantly impact the user experience.
Unknown Default severity configuration. The business impact is unknown.

In addition to the default severities, you can configure custom severities (up to 10 can be added) to meet various needs.

Click Add Severity, select a color block, enter the severity name and its description to create it successfully.

For severities, you can perform the following operations:

  • Edit: Click the edit button to modify the color, name, and description of the current custom severity.
  • Delete: Click to delete the current severity.

Enable/Disable Default Configuration

  • Enable: If the default configuration is enabled and there are newly added custom severities in the current workspace, both default and custom severities can be selected when creating or modifying an incident.
  • Disable: If the default configuration is disabled, you can only select custom severity configurations when creating/modifying an incident.
    • Custom severities must already exist to ensure there are options available when creating/modifying an incident.
    • In cases where an anomaly event is generated by a monitor or intelligent inspection and automatically synced to create an incident, the incident severity will be set to empty.
    • If incidents using default severities still exist in the workspace, their severity will be set to empty.

Impact of Platform-Level Severity Configuration

  1. The system supports managing incident severity configurations at the platform level. Once the global configuration is enabled, the workspace-level incident severity configuration here will no longer apply.
  2. After the global severity is enabled, if other severity configurations are applied in rules such as monitors or intelligent inspections within the workspace, the severity of newly generated incidents will be set to empty.