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Billing and Charges

How does TrueWatch charge?

TrueWatch supports starting for free, pay-as-you-go, and on-demand purchasing, providing you with an out-of-the-box, globally monitored cloud platform.

For more details, refer to Billing Methods to see how TrueWatch charges.

Site Related

How can workspaces under the domestic site use USD for settlement?

Please contact your account manager.

Under the domestic site, how can the Free Plan directly upgrade to the Commercial Plan and use USD for settlement?

You can go to the Billing Center > Workspace Management > Bind Workspace Entry to directly bind and upgrade. If you need to change the currency for settlement after upgrading, please contact your account manager.

Under the domestic site, how can the Commercial Plan switch from RMB settlement to USD settlement?

Please contact your account manager.

How can workspaces under the Hong Kong and international sites use RMB for settlement?

Please contact your account manager.

Under the Hong Kong and international sites, how can the Free Plan directly upgrade to the Commercial Plan and use RMB for settlement?

You can go to the overseas Billing Center > Workspace Management > Bind Workspace Entry to directly bind and upgrade. If you need to change the currency for settlement after upgrading, please contact your account manager.

Under the Hong Kong and international sites, how can the Commercial Plan switch from USD settlement to RMB settlement?

Please contact your account manager.

What is the difference between TrueWatch Billing Center account settlement and cloud account settlement?

What is any account settlement?

Any account settlement means that when you change the settlement method in the TrueWatch Billing Center, you can choose any cloud account for settlement without being restricted by the registration site. For example, if your account is registered in the "China Region 1 (Hangzhou)" site, the default is Alibaba Cloud account settlement, but if you enable any account settlement, you can choose "Amazon Cloud account settlement".

To enable this, please contact your account manager.

How to change the settlement method?

You can go to the TrueWatch Billing Center Workspace Management, and select Change Settlement Method.

How to recharge?

  • If you use the TrueWatch Billing Center account settlement, you can recharge the TrueWatch Billing Center account through cash recharge, purchasing vouchers, or prepaid cards;

  • If you use cloud account settlement, you can directly recharge in the cloud account.

For more details, refer to Account Wallet.

How to view billing details?

The TrueWatch Billing Center provides billing management, including monthly bills, consumption details, income and expenditure details, voucher details, and prepaid card details management.

For more details, refer to Billing Management.

How to grant billing and payment processing permissions only to enterprise financial personnel?

This will be linked to the TrueWatch workspace > Member Management feature.

Go to Management > Member Management > Role Management > Add Role, name the role as 【Finance】, and select the 【Billing】 permission:

When Inviting Target Members, select the role to assign to the member upon joining:

If the target member is already in the current workspace, you can directly edit the role in Management > Member Management.