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Account Settings

User Information

Go to the Account Settings page in the lower left corner of the console to modify your avatar, username, email, phone number, and password.

Security Settings

MFA Authentication

The system's MFA authentication adds an additional layer of security for login users on top of the username and password. After enabling MFA, a secondary verification is required during login.

For more details, refer to MFA Management.

Login Session Duration

The system supports setting session duration for workspace accounts and SSO accounts. Once set, login sessions will expire after the timeout.

  • Inactive login session duration: Range 30 ~ 10080 minutes, default is 10080 minutes;
  • Maximum login session duration: Range 1 ~ 30 days, default is 30 days.

Account Deletion

Note

This option is only visible to local accounts; SSO accounts do not have this option.

  1. Go to Account Management > Delete Account in the lower left corner of the console;

  2. Choose one of the following methods for identity verification: password verification, phone verification, or email verification;

  3. If the current account is the owner of the workspace, please transfer this role first;

  4. If the current account is not the owner, proceed to the third step. Before confirming deletion, please note:

    • The account will no longer be able to log into the workspace;

    • All associated information of the account within the workspace will be cleared and cannot be recovered;

    • Any unclosed tickets submitted by the account will be closed within 7 working days.

  5. Read and agree to the relevant agreements, then confirm deletion.

After account deletion:

  • Commercial Plan: After account deletion, the deleted email can be re-registered, and the new account will be a fresh one with no historical data associated;

  • Deployment Plan: You can create a new account via Admin Console > Add User.