Customer Value¶
TrueWatch vs. Open Source Products¶
Compared to open source products, using TrueWatch can bring you the following value enhancements:
Value |
Open Source Self-build | TrueWatch |
|---|---|---|
| Unified Platform | Requires piecing together multiple tools, with inconsistent interfaces and complex operations. | Provides a one-stop observability solution, integrating logs, metrics, traces, and other data. Unified interface, simple operation, avoiding tool fragmentation. |
| Cost Efficiency | High overall investment costs, including hardware, operations, and labor costs. Requires dedicated technical engineers for long-term attention and investment. Using multiple open source products increases management complexity. | Pay-as-you-go based on actual business needs. Flexible pricing, with overall costs more than 50% lower than the comprehensive investment for using open source products. |
| Integration Method | Complex deployment. Each open source software requires an agent, consuming significant server performance. | Quick integration in 30 minutes. A single agent runs entirely in binary. Minimalist architecture, extremely low resource usage, improving efficiency. |
| Open Integration | Requires significant manpower and time investment for customized integration development across different technology stacks. | Supports 500+ technology stacks. Data collection can be enabled with one click. Fully compatible with various open source protocols and standards, such as OpenTelemetry, Zipkin, Skywalking, etc., supporting smooth data integration. |
| Data Storage and Analysis | Limited storage capacity. Users need to handle storage and queries themselves. May face performance bottlenecks in large-scale monitoring scenarios. | Proprietary GuanceDB 3.0 technology, fully cloud-native running on any commercial object storage. Designed specifically for handling massive data writes and a flexible, fully read-write separated architecture. Fast queries, low cost. |
| Root Cause Analysis for Performance and Faults | Requires switching between multiple tools, unable to perform correlation analysis. Time-consuming, labor-intensive, and unable to quickly locate issues. | A comprehensive, integrated data platform that allows engineers to leverage data context to quickly pinpoint the root cause of problems, accelerating resolution. |
| Comprehensive AI Agent Application | Requires building AI agents yourself. Data is fragmented across multiple tools, preventing holistic contextual correlation analysis by AI agents. | Built-in TOBY AI, fully applying AI intelligent analysis, AI alert convergence, AI alert analysis, etc., to improve work efficiency. |
| Enterprise-grade Security | Multiple open source software coexist, testing the comprehensive capabilities of technical engineers. | Strict data encryption, access control, and compliance certifications. Comprehensive security scanning and testing. Client-side code is open-sourced to users, and the product is iterated and updated promptly to ensure security. |
| Global Deployment | Lacks global deployment support, making it difficult to meet the needs of enterprises expanding overseas. | Supports rapid deployment worldwide, with over 10+ global nodes. Meets the needs of enterprises expanding overseas, reducing the difficulty of managing cross-border operations. |
| Professional Service Team | Requires building your own SRE engineer team. | Provides expert technical support to ensure rapid response and resolution of issues, equivalent to configuring an external SRE support team. |
Value Achievable with TrueWatch¶
As seen in the table above, the resources a team invests to ensure system stability and reliability can be enormous. This includes not only software costs but also cloud services, physical servers, time costs, and repeated investments due to changes in the technical team.
While open source software has no direct fees, the costs of cloud services, physical servers, servers for deploying and maintaining open source software, and the investment in maintaining and monitoring the system cannot be ignored. Development, testing, and operations engineers spend significant time and effort troubleshooting faults and handling anomalies, which are all part of the hidden costs.
The business losses caused by system failures due to the lack of effective global monitoring are even more difficult to quantify. In fact, the costs a team invests in system assurance, including server resource consumption, software deployment, maintenance monitoring, and fault handling, often account for 30% to 50% of the total system construction and maintenance costs.
Choosing TrueWatch helps teams transform the burden of operations into a driving force for growth. By reducing the full-chain operational costs, we enable your team to focus on creating core business value.