Customer Value¶
Compared to open-source products, using TrueWatch can bring you the following value enhancements:
Use Cases |
Open Source Self-built | TrueWatch |
|---|---|---|
| Building a Cloud-era Monitoring System | Requires at least 3 months of investment from a professional technical team, and that's just the beginning | Ready to use in 30 minutes |
| Related Cost Investment | Even a simple open-source monitoring product requires hardware investment of over 20,000/year, and for a cloud-era monitoring platform, at least 100,000/year fixed investment (taking cloud hardware as an example) | Pay as you go based on actual business needs, with flexible costs, and overall costs are more than 50% lower than the comprehensive investment of using open-source products. |
| System Maintenance and Management | Requires long-term attention and investment from professional technical engineers, and the complexity of management increases with the mixed use of multiple open-source products | No need to worry |
| Number of Probes to be Installed on Servers | Each open-source software requires a probe, and server performance is heavily occupied by probes | A single probe runs entirely based on binary, with extremely low CPU and memory usage |
| Value Brought | Only depends on the capabilities of the company's own engineers and their ability to delve into open-source products | A comprehensive data platform that allows engineers to solve problems using data |
| Root Cause Analysis of Performance and Faults | Relies solely on the team's own capabilities | Quickly locates issues based on data analysis |
| Security | Various mixed open-source software, testing the comprehensive capabilities of technical engineers | Comprehensive security scanning and testing, with client-side code open-sourced to users, and timely product iterations and updates to ensure security. |
| Scalability and Services | Requires building your own SRE engineering team | Provides professional services, equivalent to configuring an external SRE support team. |
| Training and Support | Hiring external trainers | Long-term online training support |
As can be seen from the table above, the resources invested by the team to ensure system stability and reliability can be very significant. This includes not only software costs but also cloud services, physical servers, time costs, and repeated investments due to changes in the technical team.
Although open-source software has no direct costs, the costs of cloud services, physical servers, servers for deploying and maintaining open-source software, and the investment in maintaining and monitoring the system cannot be ignored. Development, testing, and operation engineers spend a lot of time and effort on troubleshooting and anomaly handling, which are all hidden costs.
The business losses caused by system failures due to the lack of effective global monitoring are even more difficult to quantify. In fact, the team's investment in system assurance, including server resource consumption, software deployment, maintenance monitoring, and fault handling, often accounts for 30% to 50% of the total cost of system construction and maintenance.
Choosing TrueWatch will significantly reduce the explicit and implicit costs of system assurance for the technical team, allowing the team to focus on core business development.